Note : 1- Can not adjust the roll gap too tightly. 2-The ground wires should be attached to the machine. Please allow 1-2cm error due to manual measurement.Due to the difference between different monitors, the picture may not reflect the actual color of the item. Choose the proper power(110v) 2. Cut a wedge on the sugarcane before put it into the machine 3. After squeezing finished, you should wash the rollers timely, make sure no sticky in juice box and keep it clean. Tray x 1 Strainer x 1 User Manual x 1. Orders are processed from Monday-Friday; Not on the weekends & public holidays. We will work with you to get the case resolved in the fastest method. Please contact with us at first for more details. If product was received damaged or not as described, please send us some pictures or videos, so we could well understand your problem, then solve them for you ASAP. Besides, it's much helpful for us to claim with UPS, remind our related department to pay much more attention to packaging later on.
If an item is received damaged, customer service must be contacted within 7 days of receiving your item. Payments via eCheck do not clear immediately. Usually you will wait 5-7 days after checkout for it to clear.